FAQs

Frequently Asked Questions

Know Before You Go

Have a question about our facials, sugaring, spray tans, or booking? You're in the right place. Here you'll find clear, friendly answers on services, policies, appointments, and more, so you can book with confidence and feel at home in Fort Collins.
Book Now

FAQs

Frequently Asked Questions

Have a question about our facials, sugaring, spray tans, or booking? You're in the right place. Here you'll find clear, friendly answers on services, policies, appointments, and more, so you can book with confidence and feel at home in Fort Collins.
Book Now

Your Questions, Answered

Where is Masque by Mask Balanced Skincare located?
Masque by Mask Balanced Skincare is located at 2105 South College Avenue, Unit C, Fort Collins, CO. You can visit us Tuesday through Saturday — hours vary by day, so check our schedule before stopping in.
What are your hours of operation?
We are open Tuesday 10 AM–7 PM, Wednesday 12–6 PM, Thursday 10 AM–7 PM, Friday 10 AM–6 PM, and Saturday 10 AM–5 PM. We are closed Sunday and Monday.
What skincare and facial services do you offer?
We offer organic facials, skin revision, and enhancements using natural, chemical-free ingredients designed to nourish and rejuvenate your complexion. We also provide body treatments, lash and brow services, growth removal, and organic spray tans.
What is sugaring hair removal and do you offer it?
Yes, we offer sugaring and alkaline hair removal. Sugaring uses a natural sugar paste to gently remove unwanted hair, leaving skin smooth without the harshness of traditional waxing or chemical-based methods.
What is the Mystic Mask service?
The Mystic Mask is a unique energy-reading experience that helps identify your areas of need and restore alignment. You can choose from astrology, numerology, tarot, reiki, and more — it goes beyond traditional skincare to support holistic well-being.
Do you offer organic or chemical-free treatments?
Yes, our facials and spray tans are formulated with organic, chemical-free ingredients. Our approach to skincare prioritizes natural methods — from organic facial treatments to sugaring hair removal — so your skin is cared for without harsh chemicals.
Do you have any special offers or promotions?
Yes, Masque by Mask Balanced Skincare offers special promotions featuring a range of beauty treatments available for a limited time. Check our website or contact us directly for current offers, as availability may vary.
How much do your services cost?
Pricing varies by service and treatment. For accurate, up-to-date pricing on facials, hair removal, body treatments, or any other service, please contact us directly or visit our website.
Who are the estheticians at Masque by Mask?
Our team includes Sarah, the founder and a CIDESCO Diplomat, Licensed Esthetician, and Certified Paramedical Skin Revision Specialist, along with licensed estheticians Amy, Hannah, and Angela. Danielle handles reception and spray tanning, and Rachel leads operations and brand creative.
What qualifications does the founder have?
Sarah, our founder, is a CIDESCO Diplomat, Licensed Esthetician, Certified Paramedical Skin Revision Specialist, Certified Holistic Esthetician, and Integrative Health Practitioner with advanced training in Nutritional Esthetics. Her credentials reflect a deep commitment to holistic, science-backed skincare.
What makes Masque by Mask different from other salons?
Masque by Mask blends clinical expertise with holistic care — from CIDESCO-certified skin revision to organic facials and energy-based Mystic Mask sessions. The team's training spans paramedical skincare, nutritional esthetics, and natural hair removal, offering a genuinely balanced approach to skin health.

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